ProMasters Building and Services

Last updated: 10 November 2026

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At ProMasters Building and Services, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and manage personal information when you visit our website or contact our business.

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1. Information We Collect

When you contact us through our website, email or telephone, we may collect personal information including:

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• Your name

• Email address

• Phone number

• Property or service location

• Details of your enquiry or requested services

• Any additional information you voluntarily provide

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Our website may also collect certain technical information, such as browser type, device information and website usage data, through cookies and similar technologies.

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2. How We Use Your Information

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We collect and use your personal information to:

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• Respond to enquiries and requests

• Provide quotes and information about our services

• Arrange appointments and communicate about projects

• Deliver our building, maintenance and related services

• Provide customer service and follow-up communication

• Maintain business records and meet legal obligations

• Improve our website and customer experience

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We do not sell your personal information to third parties.

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3. Storage and Security

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We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification and disclosure.

Our website is hosted through Wix, which may process information submitted through our website forms.

We retain personal information for as long as reasonably necessary for our business operations or as required by applicable laws.

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4. Sharing Your Information

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We may share relevant personal information with trusted service providers, contractors or other parties where reasonably necessary to deliver our services.

We may also disclose personal information where required or authorised by law.

We take reasonable steps to ensure personal information is handled appropriately when shared with third parties.

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5. Website Cookies

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Our website uses cookies and similar technologies to support website functionality, security and performance.

Some cookies may be provided by Wix, our website hosting platform. Depending on the features enabled on our website, additional cookies may be used for analytics or other purposes.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how parts of our website function.

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6. Accessing and Correcting Your Information

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You may contact us to request access to, or correction of, the personal information we hold about you.

We will consider requests in accordance with applicable Australian privacy laws.

If you believe any personal information we hold about you is incorrect or outdated, please contact us so we can review and update it where appropriate.

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7. Privacy Complaints

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If you have any concerns or complaints about how ProMasters Building and Services has collected, used, stored or disclosed your personal information, please contact us using the details below.

We will review your complaint and aim to respond within a reasonable timeframe.

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If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

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8. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality or legal requirements.

Any updates will be published on this page with a revised date.

We encourage visitors to review this Privacy Policy periodically.

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9. Contact Us

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For privacy enquiries, requests or concerns, please contact:

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ProMasters Building and Services

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Email: promastersbuilding@outlook.com

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Phone: 0435 843 583

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Location: Melbourne, Victoria, Australia

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We aim to respond to privacy enquiries within a reasonable timeframe.